Kinwood Shop – Return & Refund Policy

1. Eligibility for Returns

  • Returns are accepted within 14 days of delivery.

  • Items must be unused, in original packaging, and in the same condition as received.

  • Proof of purchase is required.

Non-returnable items include:

  • Sale/clearance items

  • Gift cards

  • Digital/downloadable products

  • Personalized/customized items

2. Return Process

  • Contact us at 📧 [your email] with your order number and reason for return.

  • Once approved, you’ll receive instructions for shipping the item back.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

  • Refunds will be processed to your original payment method within 5–10 business days after we receive and inspect the return.

  • If approved, you’ll be notified via email.

4. Exchanges

We only replace items if they are defective or damaged. For exchanges, contact us at 📧 [your email].

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, notify us within 48 hours of delivery with photos. We’ll arrange a replacement or refund.